Thank you for shopping with us. We value your satisfaction and aim to provide a smooth shopping experience. Please review the following policy carefully before making a purchase.

1. Return Period

You may request a return within 30 days from the date you received your product.
All return requests must be submitted through our official platform channels with valid proof of purchase.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Be in original, unused condition and include all accessories, manuals, and original packaging.
  • Show no signs of damage, misuse, or alteration by the customer.
  • Returns without prior authorization or missing parts will not be accepted.

3. Return Classifications & Handling

A. Unopened Products

  • Condition: Factory-sealed, unused, and complete with all original components.
  • Resolution: Accepted for return with full refund.
  • Shipping Cost: Covered by the seller.

B. Opened but Unused Products

  • Condition: Packaging opened but the product unused, undamaged, and complete.
  • Evidence: Clear photos or videos (showing all angles and serial numbers) may be required.
  • Resolution: Refund approved after verification.
  • Shipping Cost: Paid by the customer.
  • Restocking Fee: 10%–15% of product price.
  • Refund Amount: Purchase price minus applicable fees.

C. Lightly Used Products

  • Condition: Product shows light usage but no damage or functional defect.
  • If defective (non-human cause): Eligible for free return/exchange, with full refund or replacement.
  • If not defective (customer preference): Return may be declined. In certain cases, we may approve it with a 15% restocking fee or customer-paid shipping.
    Approval is discretionary and may include compensation via store credit.

D. Damaged Products

  • Assessment: Verified by our technical inspection.
  • Customer-caused damage: Not eligible for return or refund.
  • Manufacturer defect: Full refund or replacement with prepaid shipping label.

E. Incomplete Returns

  • Condition: Returned items missing original parts or accessories.
  • Resolution: Refund will be processed after deducting the value of missing components based on their cost or replacement price.
  • Customers will receive a detailed deduction notice.

4. Return Process

  1. Submit a Request:
    Contact our customer service at [your email] with your order number and reason for return.
  2. Approval & Instructions:
    We will review your request within 24 hours. Approved requests will receive the return address and instructions.
  3. Packaging:
    Use original or secure packaging. Keep the shipping proof for tracking.
    Prepaid labels are provided only for platform-responsible cases.
  4. Inspection & Confirmation:
    Upon receipt, our warehouse will inspect the product’s condition and completeness.
    Refunds or exchanges will be processed within 7 business days after verification.
  5. Exceptions:
    If discrepancies (e.g., missing parts, unreported damage) are found, we will contact you immediately to confirm adjusted refund details.

5. Refunds

  • Approved refunds will be returned to your original payment method within 5–7 business days after inspection.
  • Please note that your bank or card provider may take additional time to post the refund.

6. Non-Returnable Items

  • Products returned without authorization.
  • Items past the 30-day return window.
  • Used products without verified defect.
  • Items missing parts or accessories.
  • Products damaged by misuse, accidents, or exposure to extreme environments (e.g., water, heat, natural disasters).

7. Policy Notes

  • Replacement parts, when applicable, may be refurbished but fully functional.
  • Extended warranty services do not cover batteries or consumable parts such as tires and wheels.
  • For vehicle-related returns, please contact our designated service coordinator for manufacturer-level support.